Insane!!!! MUST READ!!! Once again "sellers protection" didn't work !!!

[NastyCloud]

I'm really disappointed after 16 years using paypal services.

I sold a used kiteboaring kite at 4th of January and the package was signed that it delivered at 24th of January 2019.

At 22th of April AFTER 4 months the buyer open a dispute that the kite is damaged !!!! He claimed that he never use it and that's it!!!

Paypal without asking any details or ask me for evidence or anything, made the decision that the buyer have right and i have to take it back!!!

THIS IS INSANE!

The buyer was using the kite for 4 months, he probably damage it and he is clear to send it back and i have to pay for all that without paypal asking my opinion on the situation and give evidence as well !!!

The kite was bought from ebay and after all that period it is normal that ebay can't let him open a case of course and because paypal gives a period of 180 days at 150 days of transaction he open a case!

Paypal can you answer me the following?

1. Do you have any proof that he didn't using it all that time? It is only just his words that he is traveling! Is that a proof? Can you proof me that his brother or a friend or someone else didn't use it all that time?

2. He signed that he pick up the package at 24th of January. It is his responsibility to open the package and check it in a reasonable period especially if something is expensive. We are not talking about days or a couple of weeks! WE ARE TALKING FOR 4-5 MONTHS !!!! This is insane!!!

3. Tell me one good reason to believe the buyer after all that months. It is like you buy a car, you crash it and then go back to the dealer and tell him i want the money back! Does it look reasonable to you?

Where is the seller protection that with proud paypal advertising? Where is the justice and logic on that insane decision that paypal took?

After 16 years of using paypal the big "thank you for your loyalty" was that.

So disappointed with paypal. Now i have to wait to make an appeal and paypal put me on that situation with no reason, effecting me personal life and my psychology, just because they are not give a **bleep** about the users that they support and paying their salary.

Apart of other users, i want an official answer to that complain because this is a very bad reputation for how paypal treat their members.

Regards

John

[kernowlass · Accepted solution]

@NastyCloud 

Paypal allow a buyer up to 180 days to make a dispute, this is the same time frame that most credit card companies allow buyers.

[NastyCloud]

I know that you have 180 days my friend but this is on new items. If you buy a used item and use it for 150 days and after that you broke it, does it seems normal to you to have the ability to open a dispute and say “it was damaged from day 1?” If was damaged from day one you open the dispute same day not 5 month later!!! That is my point here. Paypal allow scamers to take advantage this option for their benefit and paypal leave unprotected the sellers. So does it seems good to you? Also according to user agreement, paypal before accept the dispute as damaged, it have to take responsible evidence from both sides. Paypal didn’t take any evidence and actually they didn’t even care to take my opinion on the subject. If all of that seems correct on you next time i bought something i’ll keep it for 5 months and then i return it as damaged with no loss for me. So i’ll update my items every 5 months and use them for free. It that what tou are saying here? Regards

[kernowlass]

@NastyCloud 

No what i am saying is that paypal allow the same coverage that credit cards give you.

So if you buy a new item and use it for 5 months and then do a chargeback via your credit card then you will most likely win.

So paypal gives more or less the same options / protection so that folks will use paypal instead of using their credit cards direct (for more protection).

As a seller myself I tend to take the view that if you are selling online then you are going to have some 'bad' sales now and again so I deal with it and move on, if I have to make an unfair refund sometimes then so be it, no different than main street shops having to put up with goods being returned for no reason or shoplifters......every selling venue has its own problems.

[NastyCloud]

And that is my point here mate. I sold a USED item now a new one! He use it for 5 months and after that he decide to claim that the item was damaged from day one! Secondly, i don’t own a shop. I’m an individual so it is not acceptable for me a “bad sell” as you said. Thirdly i sell the item because i need it the money obviously, if else i kept it for me. I’m nota charity center. Forth, because you don’t know the item, was a kitesurfing kite. That kind of kites are last for two years. I sell it 3 months old, and after 5 months of usage on buyers hand (plus almost a month to delivery and a month to come back), the item is 1 year old...the item lost about 75% of the value. I don’t have to remind you that he damage the item and he said it was damaged from day one (after 5 months of usage of course). I don’t know even if worth to repair and resell it. And we are talking about an item that costs 800pounds as a used item!! I’m not talking about 5-10-20 pounds. If the amount was like that i really didn’t give a **bleep** about that scammer. But sorry i’m talking about a product that i sell it 800pounds. My monthly salary is 800pounds give or take so i can’t accept a scammer do that to me with the bless of Paypal. Any response and thoughts on that mate? Because trust me you playing it cool now, but just put your feet in my shoe for a minute and ask yourself how mad you will be with paypal accepting that.

[kernowlass]

@NastyCloud 

New / old makes no difference I should have said 'item' and not specified new, same difference a credit card may still have refunded their customer as do paypal.

Whether you are a business or doing an odd sale, if you are not prepared to take the risk of online selling then don't sell online, do a car boot or garage sale instead.

[NastyCloud]

As i can see you don't have any answers to my statements but you just speak reading a book. We have enough robots no need another one.

Thanks for sharing your thoughts about how you support scammers and give a "valid" way for scammers to destroying the on line community, making people avoiding  on line transaction. Thumps up to you !!! Feel sorry for yourself mate...

That world... full of stupid robots...

[kernowlass]

@NastyCloud 

I think I have stopped hundreds if not thousands of folks on here from being scammed so saying I support scammers is ridiculous.

How many have you helped on here, oh thats right 0.

I can give you the facts but not the intelligence to understand those facts.

Paypal is not a 100% insurance 'coverall' for seller protection, so you lost a dispute, unfortunate and annoying but its one of the risks of online selling so move on.

[NastyCloud]

Mate you "helping" people here just because some day if paypal thinks that you are good enough to hire you. I don't have same plans with you.

Apart from that yes you may help some people, i don't know it but i don't refuse it as well.

Reading the book and answering doesn't help mate.

You just take the rule and you say 1 + 1 = 2.

If you want to REALLY help and not just find a job on paypal please read the following.

The rules are made from people, to help people. Every time something is going wrong with a rule, people redesign the rule to adapt on the new situations. That's why as a community we don't have the same rules and laws from 1800. That's why it is illegal to have slaves right now, that's why it is forbidden the death penalty ect ect.

Rules are changing for the good of the community.

If you REALLY want to help, read the situation and try to help changing the rules to avoid situations like that.

Just telling me what the book of rules say, you don't help anyone, you just reproduce what the book say.

I'm tired to try explain the obvious here mate. If you are not willing to think and just reproduce an incomplete rule i don't have anything to add to our conversation mate...

Thanks for you help! One day you can be replaced with a newer robot model processing faster the inputs.

P.S. Think like a human not like a robot. Not always 1 + 1 is equal 2

regards

[kernowlass]

@NastyCloud 

A job at Paypal???   No thanks I have a much better job and working for Paypal is the last option that I would select.

Secondly yes rules can be changed but that does not apply to you NOW as you lost a dispute and so the only thing anyone can tell you now is how things work AT THE MOMENT and not in 3 years time.

So what happens AT THE MOMENT is you lost a dispute, again one of the risks of online selling, so move on and put it behind you like everyone else does.

I appreciate you posted this thread for sympathy and got FACTS instead but hey thats how this thing works.