Chargebacks - query?

EmRose1
New Community Member

Hi There,

 

I have a payment on hold for an item I sold on eBay today as I am a first time seller, but just to settle my mind, is the buyer able to request a chargeback whilst the payment is still on hold? I have sent the item today and uploaded the tracking info but there is that worry that the buyer could try to reverse the payment at any time.

 

Thank you!

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1 REPLY 1

PayPal_Jae
Moderator
Moderator

Hello @EmRose1,

 

Congratulations on your first sale and welcome to PayPal! I understand your concern regarding your protection as a seller. A buyer has the right to file a chargeback or dispute for 180 days. However, as long as your transaction is seller protection eligible and you provide a tracking number showing the package was delivered to the correct shipping address, you are covered by PayPal from loss.

 

Here is additional information about our Seller Protection. I hope this helps!

 

Jae

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