Buyer wants full refund and to keep item after saying it doesnt work. I tested it before sending, packaged well and paid for insurance in postage. Buyer says the item does not appear to have suffered any damage during shipping. I think he is trying it on, how do I resolve this with paypal so they dont refund him. Is there a way to have the item independently tested to prove it works or not? Can i claim with australia post for the item not working if it really isn’t, it must have been damaged in transit. If i say refund upon return of my item who has to pay the postage back to me? (Its not cheap to post) Please help. What do i do from here?
