to delete an old account - moved out

Smiley1810
Contributor
Contributor

Hello,
I opened a Paypal account when i was in Thailand. All the information are from that country. Now i'm living in another country with a new address, new phone number...
When i try to connect on, the system wants to send me a sms to my old number. Sadly, i've not that number for long time ago, so i can't connect.
1) I'd like delete this account to create a new one.

or
2) I'd like to be connected on this old account, then update my information.

 

To create a new account, i've to indicate my email address (i've only one). The system denies it because that email is already used with my old account.
I don't know what to do

Thank you in advance for your help.
Best regards

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PayPal_Ajay1
Moderator
Moderator

Hello @Smiley1810 

Welcome to the PayPal Help Community and thanks for posting here!

I understand you want to close your PayPal account and am sorry to hear that you have decided to part ways. Please refer to the article which would help you close your PayPal account permanently www.paypal.com/cshelp/article/HELP247. Kindly note PayPal is country specific and the services vary from region to region. Hence we request you to create a new account in your current region and continue using our services. You can reach out to our team to know what can be done next or to get an understanding of the possible solution to the issue raised. Please contact our customer support by clicking 'contact' at the bottom of the PayPal.com and reach us through call and if you're unable to login kindly select "Call us as Guest" or by referring to this link https://www.paypal.com/smarthelp/contact-us .

Hope this information helps
Ajay

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