change an automated payment from inactive to active

jansuro
New Community Member

In the 'good old days' I could switch automated (Preapproved as they were called then) payments on and off at will. I switched off an automated payment whicih had not been used for over a year, and have now discovered that the payment is once every two yars. How do I change the payment back to active.

I've finally found where a list of the preapproved (automated) payments are, but can't find a way of changing the status, other than making it inactive. The 'Chat function' has been no use whatsover.

I'm hoping someone on here will be able to help

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@jansuro 

 

You would need to set the subscription up with the merchant again.


Advice is voluntary.
Kudos / Solution appreciated.
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yupn
Contributor
Contributor

Get the same issue and have no idea how to change back to active

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