Can't set as inactive an automatic payment, It apears again and again.

[bep1995]

Hello !!

As the title says, i have a problem with an automatic payment. It appears again after i successfully canceled it. It's from google play store. It's was one time purchase not a subscription.

I had a problem at first as i was getting an error when i was try to complete the purchase but i found a solution, instead of adding my paypal to play store from the app, i added it from the web browser and the purchase complete it successfully from the first try.

But after many unsuccessful tries, and re-adding again and again my paypal to play store i have now a dozen "Google, Inc" entries  on my list.

I have set all of them as inactive except one. I cancel it without an error but it appears again and again and again.

Can anyone help me removing it ??

Thanks in advance !!

[PayPal_Ajay1]

Hello @bep1995  
Welcome to the PayPal Help Community and thanks for posting here!
I understand you would like to cancel automatic payments in you're PayPal account. Request you to kindly refer to this article to understand what is automatic/recurring payments and how they can be cancelled on you're PayPal account https://www.paypal.com/us/cshelp/article/what-is-an-automatic-payment-and-how-do-i-update-or-cancel-... . You can reach out to our customer support team to know what can be done next or to get an better understanding of the possible solution to the issue raised. Please reach out to the Support Team by clicking the contact us option at the bottom of PayPal page.
Hope this information helps,
Ajay
If you feel this or any other post helpful, please enrich the community by giving kudos or accepting it as a solution.

[bep1995]

I contact PayPal via a phone call and they told me that all automatic payments are inactive in my account and if there is an automatic payment that keeps reappearing, then the only I can do is to clear the cache of the PayPal app or the browser. They can't do nothing else. I don't use the app, i only logged into Paypal via a browser. The problem persist even on my Windows pc, so I'm not sure if it's indeed a cache problem. Maybe it's a bug ?? I hope that it will fixed itself in a future. Is anything else that can I do ??

[TNabs]

Unfortunately PayPal's recurring payment or Automatic Payments system has a fundamental flaw in that any merchant can set themselves up under Automatic Payments without your giving any authority for them to do so. You only need to make one purchase thru PayPal and the merchant ends up with a license to set themselves up as an AutoPay recipient. . I am surprised that Google Inc are at it too.  Are you sure that you have not left any recurring payments box or some auto-pay box ticked in your Google settings?

I have never paid Google by PayPal, always used my Credit Card instead and never had problems, so I thank you for your post, I'll never use PayPal to pay Google. .    

PayPal will notify you if Google take any money from you and hopefully Google will not take anything that you have not agreed to.  If they do, contact Paypal's resolution centre. If it's a significant amount and, in the unlikely event that you can't get a sensible response from PayPal, you can report them both to [Removed].  Its not difficult to register a problem. It is a crime in the UK to auto debit amounts not notified and agreed in advance.

[bep1995]

I have 18 "google.inc" entries as inactive automatic payments. That's insane. Logically I wouldn't have any problems about google taking my money, firstly because the PayPal told me that actually there aren't any active automatic payments on my account and secondly the app I bought it was one time purchase, not a subscription. I have no idea why it keeps appearing again and again after successful cancel it. And of course i had already removed my PayPal account from my Google account I tried to purchase the app with my debit card that I had on my Google account, but the Play Store said that I must download my bank's app, but even then it keeps asking me to download the app.