The merchant requires your billing address to complete this payment

[OndrejKrabs]

Hello,

from 18.01.2024 our customers cannot pay through our paypal gateway. PayPal will first redirect them to a page with the message:

"The merchant requires your billing address to complete this payment." They are then signed out of the transaction.

We didn't change anything in the system. Can you help us, please? Is it necessary for you to reset us to not require a billing address? We really do not require this billing address.

Thank you.

Sincerely,

Ondrej

[Kavyar]

Good day @OndrejKrabs 

Thank you for posting to the PayPal community.

Yes, looks like an issue with the "Require Billing Address" feature "Enabled" in your PayPal account. If you do not require buyer billing address details, you can disable this feature.

I would suggest to please contact our PayPal Customer service via link -  https://www.paypal.com/smarthelp/contact-us (then choose at the bottom one of the contact methods - email or phone) who should be able to help you regarding the request.

They will be able to assist you further as they are specially trained to address this type of account inquiry.

Sincerely,

Kavya

PayPal MTS

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