Sorry, we couldn’t confirm it’s you

[AGhoneim]

I receive the following message " Sorry, we couldn’t confirm it’s you", although my account was verified through my mobile phone.

Please let me know what is the problem, Thanks

[Amenshiferaw]

Login issues

[tsttt]

sorry we couldn’t confirm it’s you
i can't contact the help centre because i can't login at first place + i try to change browser and clear the browser cash + i wait 48 hour + i change the wifi without any success 
anyone here can help with this 

[chemogee]

Alog in issues

[Henry4q]

Hi everyone i can’t login my PayPal getting this error Sorry, (we couldn't confirm it's you) cant even change my password please help

[Jaklerabbi]

Hi dear support, I can't login my PayPal account just tried login, but system is not working , we can't confirm you Please solve it

[Emily190]

Please anyone give me a solution for this

[pglyka]

I can't login to my paypal account. There's an error that says, "Sorry, we couldn’t confirm it’s you".

Can someone help me resolve this please? Thanks.

[PayPal_Bindu]

Hello @pglyka and everyone,

Welcome to the PayPal Help Community and thanks for posting!

Sorry to hear that you've run into some issues with accessing your PayPal account. I suggest you to try some troubleshooting steps like clearing your cookies, history, cache, etc. from your browser or using a different browser. Restarting your device or internet router can help. If that doesn't work, try switching to another device. Also, please avoid using any VPN or unsecure network to access your account. If the issue persists after trying these, please contact our Support Team to look into this further.

Good luck,

Bindu

[Seyi_2]

It's been long I login to my Paypal account, more than a year. The moment I try to login this year, it doesn't allow me but saying, "we're having trouble making sure it's you". Please help me

[kernowlass]

@Seyi_2 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.