Removing the landline number

[Hubbys52]

I have two phone numbers on my PayPal profile - a Primary Mobile and a Primary Home. I no longer have the landline (Home) since I stopped using the service in April tgis year. My wife and I now only have the mobile, number as contact. This is obviously going to become more common in the UK. I would like to remove the Primary(Home) number, as only one number for contact is now available.When I try to remove the landline I have to add another number before I can do that. But I don't have any other number ( other than my wife’s mobile number) that I can add. How do I remove the old landline Home number so that it does not mislead people.

[klovatt]

I have three numbers - all listed as Primary.

Documented processes don't work, and the chtbot just sends a FAQ and then offers to pass to a person.

The person just repeatedly gives the FAQ and says I need to add a new number, ignoring the point about all numbers being primary and theat I now only have one number.

The invalid phone number is in use by somebody else, so this is a security risk.

I have had enough of this.

After 21 years, it may be time to delete my PayPal account.

I will see if any new suggestion come out in the next couple of days, and if not, PayPal is gone for me.

[Hubbys52]

Hi Klovatt. I am the same but with two primary numbers.One of which is my one and only working number. ( mobile) The second number is my old landline which is impossible to remove from my profile. There is no remove option whatever suggestion others offer to try. The old landline number will probably be given to someone else, so it will be a breach of security. It looks like Paypal will only accept two numbers instead of one, Obviously most people nowadays use one mobile number. I’ve given even trying with them.

[kernowlass]

@Hubbys52 

@klovatt 

Just give customer services a call and they will remove it for you.

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378

[klovatt]

After being brushed off by the agents using the messaging system, I was not very much inclined to give PayPal the benefit of the doubt.

However, I did just call them, and after refusing to be transferred to the messaging system was put through to a very helpful agent named Neera (spelling?).

She removed the two incorrect numbers and asked me to log out and in again to verify while we were on the call. All is well now for me.

[Hubbys52]

Hi Klovatt Thank you very much for coming back and letting me know how to request to get my old landline number removed. I will now contact them and make sure like yourself that I am not passed to the message system. It’s most annoying that a simple transaction to remove a number is not available, and we have to go to these lengths to get it done. Obviously the customer service/ helpdesk have the system access to do this. Thanks again klovatt. 👍

[kernowlass · Accepted solution]

@Hubbys52 

I advised you to phone in my post above @klovatt post. He took my advice and it appears you are going to as well, so, you're welcome  😐

[469]

I have two mobile numbers on my account (one primary) and one very outdated home number (also primary). I cannot delete the home number. I phoned CS but couldn't circumvent automated routing after putting in the 6-digit code PP supplied. How do I get to a human as recommended?

[PayPal__Jyoti]

Hello @469  

Thanks for visiting PayPal's Community Forum.

I do understand that you would need assistance with your existing contact details on your PayPal account. You can reach out to the Support Team during business hours by clicking the contact us option at the bottom of PayPal page. If your unable to login or are not in access of your PayPal account, you can connect with us via phone call as "as a Guest" (this does not require you to sign in to your PayPal account). Please follow the link to get in touch with our team www.paypal.com/cshelp/article/HELP378 .

Hope this helps you!

Warm Regards,
Jyoti


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[469]

@jyoti...

Thank you for your help. It was still a challenge to connect to a human. However, I eventually did so and she deleted the outdated number. She advised that the original settings were configured so that I could not accomplish this seemingly simple task myself.