Problem Logging into App on iPad

[AussieRagdoll]

I just tried to log into my paypal account using the app on my iPad.  On my iPad and iPhone, I tend to remain logged in on these devices.  But today it wanted me to log in on the iPad. 

Problem is… it won’t let me log in.  I have even reset the password (& saved it because it’s one of those really long & complicated ones).  It STILL won’t let me log in. It keeps asking me to ‘check your entries & try again’.  I know very well that the information is correct… after all… it allows me in on the iPhone.  I am able to sign in on the website using Safari on the iPad.  

I rang the Sydney office and eventually got to a real person. Once I had finally explained to them that the issue is purely with the app on the iPad, that yes… I have updated the password. Yes, I have deleted & downloaded the app again (just in case that was the issue)… but the issue persists.  They said they needed to find out of there was support for the app on iPad & put me on hold.  After a while, they hung up on me!

I tried to 

[AlexTully]

I’m having the exact same issue. I can log in to Paypal from my web browser but not from the app on my iPad.

[Enid42]

Me tp

[AussieRagdoll]

Does anyone know if PayPal monitors this community? Because I had the impression that the call centre thought it was just me. 

[AlexTully]

It’s standard practice for an app company to monitor this kind of forum. Having said that, in the case of Paypal I could easily believe that they wouldn’t. Their customer support have consistently let me down when I need their help to deal with technical problems on their end. I wish I could stop using this crappy app, however some people insist on using it to pay me. Paypal have a lot of work to do to undo the negative impression of them that has formed in my mind. They can start by getting on top of this issue 😡 

[AussieRagdoll]

Alex,

I concur with your assessment of their ‘customer service’. After yesterday’s failed effort to resolve the issue, only to have them HANG UP ON ME after making me wait inline for 5-10mins! The very definition of rude.  And it was very difficult to get someone on the stupid phone to deal with the issue in the first place. 

Then their ‘online assistant’ kept telling me to ‘try again during business hours’… when the time in Sydney was 4:45pm and therefor WITHIN BUSINESS HOURS! And it was incapable of telling me what those ‘business hours’ actually were so I could try to contact them again.  Really not happy.  I do most of my transactions on the iPad & I need to be able to access the information on the app!

[Mrn325]

Having same issue. 

[Kittycat5]

Same problem. Can’t login to app on iPad. Keeps telling me to check my details and try again. Have done this numerous times and have even changed my password. Still not working.   Can still log in to website and app on iPhone…..for the time being! 

[Irbrenda]

Same here.  I’m sick of uninstalling, reinstalling, over and over on only the iPad.  My Samsung Galaxy phone works fine as does my desktop and laptops.   It’s something with the iPad app.   It keeps telling me “something went wrong.”   I am not creating a new password because when I re-entered my old one, it recognized it and told me to change it.  So it’s something on their end.   Browser works fine.  

[Poshablyso1]

Same problem. Very frustrating.