Problem Logging into App on iPad

AussieRagdoll
Contributor
Contributor

I just tried to log into my paypal account using the app on my iPad.  On my iPad and iPhone, I tend to remain logged in on these devices.  But today it wanted me to log in on the iPad. 

Problem is… it won’t let me log in.  I have even reset the password (& saved it because it’s one of those really long & complicated ones).  It STILL won’t let me log in. It keeps asking me to ‘check your entries & try again’.  I know very well that the information is correct… after all… it allows me in on the iPhone.  I am able to sign in on the website using Safari on the iPad.  

 

I rang the Sydney office and eventually got to a real person. Once I had finally explained to them that the issue is purely with the app on the iPad, that yes… I have updated the password. Yes, I have deleted & downloaded the app again (just in case that was the issue)… but the issue persists.  They said they needed to find out of there was support for the app on iPad & put me on hold.  After a while, they hung up on me!

 

I tried to 

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Framer
Contributor
Contributor

Having the same issue I can get  into my ipad and PC , but not my iphone. When I try to sign in, on my phone it just loops right back to the first screen "enter your email or number" I don't even make it to enter your password. Very frustrating!!!I was on the phone for 2 hours today with Zettle but they couldn't find a solution either. The gentlemen I spoke with  tried everything he could think of, but in the end he has to send it off to the tech department .

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