Phone number verification issues

DARTHCHARLIE609
Contributor
Contributor
Confirmed the phone number and it says not supported when trying to make a payment. On my brother's plan now and it won't let me complete the payment as it won't accept the phone number. Been on hold for an hour and 45 minutes to speak with a rep. Anyone gave a fix for this?
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1 REPLY 1

PayPal_JonK
Moderator
Moderator

Hello 2DARTHCHARLIE609, 

 

Welcome to the PayPal Community! I'm sorry to hear you've run into some roadblocks making a recent payment. I would first recommend clearing your browser's cache, cookies, and browsing history. If that doesn't help, you may want to double-check you're entering the number in the proper format (xxx-xxx-xxxx). If you're still running into issues after that, please feel free to reach out to our Customer Support teams for further assistance.

 

Best wishes!

 

 - Jon K


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