Paypal invoice sent for a closed account

[Debbie311]

Our business had a PayPal account which connected to our website for orders. We had fees removed from sales and we had a monthly $30 invoice. We cancelled because a new product we are using is specifically integrated with another payment processor. I can no longer get into our business Paypal account.

We continue to receive $30 monthly bills which are automatically paid via credit card. I haven't had any success trying to connect with the correct people at PayPal to find out why and get these bills to stop.

[kernowlass]

@Debbie311 

Can you cancel via your card issuer? If not then contact customer services?

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a private direct message via Social Media on Facebook, Twitter/X, or Instagram pages.