My Home phone number is incorrectly typed and I can't change it

ActiveGuitar66
Contributor
Contributor

Hello,
I've just realized when I tried to make a purchase by Paypal, that my Home phone has been typed incorrectly and Paypal automatically adds it to the Shipping address for the merchant.
I tried to remove or change the incorrect phone number in my settings, but it doesn't allow it because it's "primary" number. However, I have no other phone numbers that I can use as secondary number.
So, it's a deadlock, number is wrong, but I have no way to change it.

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2 REPLIES 2

PayPal_Shradha
Moderator
Moderator

Hello @ActiveGuitar66,

 

Welcome to PayPal Community Forum and Thank you for posting!

 

I understand that you are facing issue in updating your contact number in your PayPal account. Kindly refer the help centre article to change or remove a phone number on my PayPal account. If you still not able to change the contact number, kindly reach out to our Customer Support team by clicking the Contact option at the bottom of the PayPal page. If your unable to login into your PayPal account do reach us via phone and kindly select "Call us as Guest".

 

Hope this helps you in changing your details.

 

Warm Regards,

Shradha

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ActiveGuitar66
Contributor
Contributor

Dear Shradha,

Thanks for your reply, but it doesn't solve my problem. As I mentioned before I can't change or remove the number although I have 2 numbers, a home and a mobile, but both shows "Primary" and editing or removing is not allowed.

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