Login error

[Sannerie]

I can't login receives an error message "We're having trouble making sure it's you" I am not receiving text messages. Please, please, please help me. I have been spending hours to try and resolve this. 

[kernowlass]

@Sannerie 

 Try.

• Reboot the phone to refresh the network signal.

• Clear phone inbox to ensure it is not full (for old phones with limited SMS capacity).

• Check if there are any phone applications/settings that are filtering SMS added recently.

• Alternatively, you may swap the SIM to another phone to verify if the delivery issue is phone related.

• Check if you are in roaming.

Check with the network provider as some may block the notifications coming in. If the issue persists, please reach out to customer services through contact options which may help you to gain access to your account.