I'm unable to get a facial photo accepted to gain full access to my account.

[PetetheElder]

I've been unable to get a facial photo approved to gain full access to my account. The Oval facial process doesn't seem to be working for me at least.

[Mujahid7 · Accepted solution]

Hi @PetetheElder 

Thank you for visiting the PayPal Community Forum. I'm sorry to hear you're running into some issues while logging into your account. I'd first recommend reviewing the troubleshooting steps on your end by changing your browser or clearing your cache and cookies. It would be great if you used a laptop or a desktop to perform this action after 24–48 hours.  

If the issue persists, I'd recommend reaching out to our Customer Support teams for assistance. You can reach Customer Support by clicking Contact at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message. 

Good luck! 

- Mujahid