Thank you for contacting the PayPal Community Forum, and welcome as a new member!
Please ensure you have the latest update of the PayPal app installed. The location settings within your mobile device must also be switched on for the PayPal app. If you are still unable to access the account using the mobile device after completing these 2 troubleshooting tips, please reach out to our Customer Support team for further assistance. I would suggest contacting us via Facebook - https://www facebook.com/PayPal/, Twitter - @AskPayPal., chat or phone and we would be happy to advise.