Can't log-in - mobile no. changed!

BooJD
New Community Member
I changed mobile phone years ago and now can't log-in. Searched and searched for a solution inc. how to recover account but can't find it!
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1 REPLY 1

PayPal_Shradha
Moderator
Moderator

Hello @BooJD,

 

Thanks for visiting PayPal's Community Forum. 

Sorry to hear that you are unable to login to your PayPal account. Request you to kindly refer to this article to understand the process on how to login into your PayPal account when you have changed your phone number. You can reach out to our customer support team to know what can be done next or to get an understanding of the possible solution to the issue raised. Please reach out to the Support Team by clicking the contact us option at the bottom of PayPal page and do reach us via phone and kindly select "Call us as Guest". By selecting this option you will be able to contact our support team without logging to your account.

Hope this helps you!

Warm Regards,
Shradha

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