Email activity check

Shearms
Contributor
Contributor
My netflix account was recently hacked and someone changed email /password without my knowledge until I tried to login. As I use PayPal for my subscription, they asked me for transaction I.d from one of these payments. When I tried PayPal my password also was changed (nothing else had been taken from PayPal). Changed password/regained PayPal account. What i need to know is if there is a way of checking password changing history, as with Microsoft/Google etc.. an alternative account history with no transactions needed. I can't find anywhere to do this? And if I download a statement or activity pdf etc.. (not sure it will show me anything other than transactions) it says its ready to download and then says there's been a problem. I can't remember if I updated my password myself when backing up/moving to a new sim/phone etc...changed a few but can't remember which ones and no emails about it. Or, if the netflix hacker changed it and also removed/deleted all emails that relate to this from my email inbox b4 I could see. Any help would be great, thanks
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2 REPLIES 2

PayPal_Ajay1
Moderator
Moderator

Hello @Shearms  
Welcome to the PayPal Help Community and thanks for posting here!
I do understand your concern regarding the security code being sent when you are not trying to login. The security of your account is extremely important to us. PayPal has an extensive system of security protocols and controls in place to ensure a protected system for it's users. If you feel that an unauthorized party is trying to access you account or is in possession of your personal data, call us immediately and report it to our team. We can temporarily freeze your account while we investigate the incident. You can reach out to our Customer Support Team by clicking the contact us option at the bottom of our PayPal page.
Hope this information helps,
Ajay
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Shearms
Contributor
Contributor
No security code was sent. I'm trying to find out how to check activity (not transactions) on my account. Contacting PayPal has been disappointing to say the least. Two cases opened by myself and then closed in my favour within the hour with no explanation or information in relation to what the case was about
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