log in problem

[MarionDelgato]

So I've been a paypal customer for many years maybe 20. The middle of last year I moved to Thailand. My paypal account still works to pay for things like skype which I set up before I left but I can not log in because my password doesn't work.  Every method I have tried requires me to receive a text message to a phone number that I dropped when I moved to Thailand.  I have a US address.  I have a US phone number but if I can't receive the text I can't enter the code and can't reset the password.  Because I am in Thailand Paypal will not let me set up a new account.  Is there a way to solve this?

[kernowlass · Accepted solution]

@MarionDelgato 

Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.

You can however add a U.S bank account (not card) to 'most' other countries paypal accounts. This is because paypal is a U.S company and so allows this.

https://www.paypal.com/th/webapps/mpp/home?locale.x=en_TH