i don't receive the 2fa sms code in my phone is that a problem from paypal or my phone ?

[Talacos]

hey , i have 2fa activated on my account not thing one , when i log in paypal ask for sms code but i don't receive it in my phone is there any solution plaese ?

[PayPal_Bindu]

Hello @Talacos

Thank you for the post and welcome to our community forum!

Sorry to hear that you're not receiving the security code to access your account. You can try some tips that may help you to receive texts:

• Reboot the phone to refresh the network signal.

• Clear phone inbox to ensure it is not full (for old phones with limited SMS capacity).
• Check if there are any phone applications/settings that are filtering SMS.
• Alternatively, you may swap the SIM to another phone to verify if the delivery issue is phone related.

• Check if you are in roaming.

If the issue persists after this, please contact us by clicking the contact us option at the bottom of PayPal page or send us a message through our Twitter(@AskPayPal) and Facebook page for additional assistance.

I hope this information helps

Bindu