i cant log to my account

[sam666b]

plz help me i cant enter my account it stucks in create a business account i dont want business account

[kernowlass · Accepted solution]

@sam666b 

There is no automatic way to downgrade a business account to a personal account, you have to contact customer services and they will do that for you.

Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[Willjoe]

You may just need to clear your cache and cookies from your internet browser. If you can't log in because you forgot your password, proceed straight to PayPal. Enter your email to have a new password sent to you.

Regards,

Will

[kernowlass]

@Willjoe 

They can't log in because they have created a BUSINESS account and need to downgrade to a personal account, clearing cookies/cache won't help that.