Verification Process

[Buggerlugs1949]

Hi. I'm trying to buy an item on ebay that costs £600+. A window pops up asking me to verify my account or id by phoning customer services or getting customer services to phone me. One problem; I have a subtantial hearing loss and I have difficulty understanding someone on the phone. I need to see faces. Is there any way around this; like a ChatLine? I only use my mobile phone to receive, eg., verification codes. I'm sure I'm not the only deaf or HoH ebayer. I also have CP and have difficulty using text on a mobile phone; though I'm OK on a standard QWERTY keyboard. HELP!

[kernowlass]

@Buggerlugs1949 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.