Verification Failed, no longer have that phone number
sheenz01
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Posted on
Oct-23-2021
11:23 AM
I forget my password, but is unable to reset it/ create a new one because i no longer own the phone number that is linked to the account so i am unable to verify whenever they send the verification code to that phone number.
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Account General
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Login Issues
1 REPLY 1
Gane26
PayPal Employee
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Oct-23-2021
11:51 PM
Hi @sheenz01
If you have access to your account, please click here to get more details how to change the phone number.
If you do not have access to your PayPal account, I would suggest you to contact us directly.
Thanks
Gane26
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