Unable to login - "Sorry, we couldn’t confirm it’s you"
A couple of months ago, the Paypal system began requiring an extra verification step after I enter my username & password.
I am asked to:
"Confirm your phone number with a code"
"This helps us prevent fraud and reach you if there’s ever an issue."
and I can see most of my phone number with a few of the digits xx'd out
and given the options of:
"Text you a code"
"Call you to confirm"
When clicking on either one I am immediately taken to another page which tells me:
"Sorry, we couldn’t confirm it’s you"
and giving me the option to"
But it is never permanent and each time I now want to login to my account I must first call paypal customer service.
How can I get this to work?
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