Someone changed my primary email and I did not authorize this, how do I fix this?

hwahwa5
New Community Member

Just tonight, someone logged into my paypal account and changed my primary email address to [Removed] which makes me unable to update my primary email myself. I guess whoever did this did not change my password so I was able to log in and turn on 2-step authenticator and changed my PW so hopefully that is now keeping them at bay. How do I change my email back to my original? And why aren't there answers about this readily available? Seems like a common thing.  

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kernowlass
Esteemed Advisor
Esteemed Advisor

@hwahwa5 

 

There are answers available, you just click HELP top of screen and put in change email address.

https://www.paypal.com/us/smarthelp/article/how-do-i-add%2C-edit-or-remove-an-email-address-on-my-pa...

 

Go and click on the profile tab (icon next to log out) > click on the + and add another/new email address first > verify it > go back and click on update and tick the box underneath that says make primary > then you should get the remove option by the old now no longer primary email. You can remove that one or leave it on as you can have up to 8 email addresses on the one paypal account.


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Kudos / Solution appreciated.
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