Hello @yma_00,
Thank you for reaching out to us through the PayPal Community Forum!
Thank you for joining us here in the community. I'm sorry to hear about the trouble uploading your document. In this case, I would suggest you troubleshoot such as clearing cache and cookies or try using a different browser. If the issue persists, the best way to resolve this issue would be to contact Customer Support through the available contact options on our website so that our advisors can help you accordingly.
I hope this helps,
Ayesha
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