I have had my paypal account with no issues for 20 years. It was a shared account with my husband who died 13 years ago and I continued using it for the last 13 years after his death. All the information in the account (except for the paypal name) is mine - the SSN, the bank account info, credit card info, address , phone numbers - all mine and nothing has changed in the last 13 years and no problems. PAYPAL just froze the account a few months ago and now is telling me I have to start a new account. I will lose all my transaction information, my 20 plus years of history. Why?!? If it is for security and they are just now figuring out after 20 plus years of use that all the financial info does not match up with a name on the account when it was created, then that is scary! If not, then why do I have to start over? What a hassle. I am very disappointed with PAYPAL. Plus I was on hold on three separate occasions for over an hour each time. Horrible. If anyone has had a similar experience regarding account name change and a better solution, please let me know. Or if I should use some other payment platform if I have to start over. Thank you
