Money going to personal not business account.

d2l
New Community Member

I have had a PayPal business account for several years. All has been working fine. I month or so ago I opened a personal email account that had some similar account information such as address, phone number, email etc. A strange thing started happening immediately after I opened the personal account. When a client would make a payment from my business website, www.drive2live.ca, the payment would somehow end up directly into my personal account, completely bypassing the business account. Nothing changed on the website. The only thing that changed was the opening of the personal account. The other day I changed the password on the personal account and the business account password also changed. I would like to close the personal account but I am worried it will somehow shut down the business account as well. This is an issue that needs to be resolved.

Login to Me Too
1 REPLY 1

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@d2l 

 

That is weird. 

Contact customer service to resolve this:

https://www.paypal.com/ca/smarthelp/contact-us      

Click “Message Us” or “Call Us” option on the bottom.   

 

Or reach out to PayPal at Facebook or Twitter:      

https://www.facebook.com/PayPal     

Twitter: @AskPayPal      


Kudos & Solved are greatly appreciated. 🙂
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.