Made new PayPal with same bank still can't verify old email

DaemonAntonette
New Community Member
Made PP purchase then wasnt able to access my account through email, so made new account with new email. New account linked to same bank account but im unable to review the purchase i made. Reason i need purchase info is cuz i havent been able to track my package and the carrier/ merchant wont respind. Please help what do I do? I need to get lnto the old accound Ive tried everything and it just ended up showing an error message when I attempting to go throigh the verification process... many many times... very very frustated lol
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@DaemonAntonette 

 

As your paypal email address identifies your paypal account then opening a paypal account with a new email address is never going to get you into the old one.

 

Your best bet is reaching out to customer services and see if they can help you access the old one.

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.




Advice is voluntary.
Kudos / Solution appreciated.
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