Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. By browsing this website, you consent to the use of cookies. Learn more
Accept
Reject
PayPal Navigation
Log in to Ask the Community Log in to Help the Community
PayPal Home
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Log in to Ask the Community Log in to Help the Community

Login Problem Couldn't Confirm It's You.

Options
SmileTeam
Contributor
Contributor
Posted on
‎May-08-2022 03:54 AM

When I try to login to my account, it says: Sorry, we couldn't confirm it's you. How can I resolve this?

Labels:
Login to Me Too
0 Kudos
Login to Reply or Kudo
1 REPLY 1

Login Problem Couldn't Confirm It's You.

Options
kernowlass
Esteemed Advisor
Esteemed Advisor
‎May-08-2022 09:03 AM

@SmileTeam 

 

Do you have a mobile (not landline) phone issued in your country and registered in just your name verified on your Paypal account?
Paypal are using mobile phones for i.d requirements for logging in and withdrawal funds for extra security measures.


Also are you using a VPN?


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too
0 Kudos
Login to Reply or Kudo

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.

©1999-2023 PayPal, Inc. All rights reserved.