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Login Problem Couldn't Confirm It's You.

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SmileTeam
Contributor
Posted on

When I try to login to my account, it says: Sorry, we couldn't confirm it's you. How can I resolve this?

1 REPLY 1

Login Problem Couldn't Confirm It's You.

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kernowlass
Esteemed Advisor

@SmileTeam 

 

Do you have a mobile (not landline) phone issued in your country and registered in just your name verified on your Paypal account?
Paypal are using mobile phones for i.d requirements for logging in and withdrawal funds for extra security measures.


Also are you using a VPN?


Advice is voluntary.
Kudos / Solution appreciated.

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