Is there a way to remove old shipping addresses from Paypal?

notslow
Contributor
Contributor

For years now, I have tried to figure out a way to remove old shipping addresses from my account. They don't show up in my settings, but they show up when I pay on a site that accepts Paypal. There is no way on the site to delete an address that appears, just select a different one. I see nowhere on Paypal to access these old addresses. I can't believe this has been overlooked for so long. I worry that I won't be paying attention one day and I'll have something shipped to a different state because an old address is still on there.

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2 REPLIES 2

manju_
PayPal Employee
PayPal Employee

Hi @notslow 

 

Thank you for your post. I am sorry to hear that you are having trouble with removing the old shipping address on your PayPal account. Please follow these steps to remove the address. If you are still unable to remove, please contact our support to get this issue sorted out. You will find our contact details by clicking Help & Contact at the bottom of any PayPal page. You can also reach us on Facebook www.Facebook.com/PayPal or on Twitter @AskPayPal.

 

Thank you

Manju

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PayPal_Olivia
Moderator
Moderator

Hi @notslow and @manju_,

 

Thank you both for your posts! Welcome back, @notslow!

 

The addresses you're referring to were likely added during checkout on a merchant's site. They get saved in the background to your account as gift addresses, but do not show in your profile dashboard. They do, however, show as options in checkouts on various merchants' sites. To have them removed, please contact Customer Service and let them know that you would like to remove some gift addresses. They will want to know the specific addresses to remove, so if you can make a note of the ones to be removed, that would be handy. 

 

I hope this helps!

 

Olivia

 

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