I have a new phone number and I have to respond to DPS2 control

Smida1
New Community Member

I change the phone number and now I have to respond to DPS2 it means that I will receive call or sms or WhatsApp on that number which is no more available How to do ?

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2 REPLIES 2

S_Ameen
PayPal Employee
PayPal Employee

Hi @Smida1 

 

Welcome to the PayPal Community! I understand your concern to access your PayPal account. If you have changed the phone number and do not have access to the phone number linked with your account then you need to contact our phone support team to complete the verification. You can contact our phone support team by clicking on Help at the bottom of the PayPal Website > Contact us > Password and account access > Login Problems. Call us or Call us as a guest will appear. 

 

I hope the provided information is helpful to you.

 

Ameen

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jjmaia1
New Community Member

I am having the same issue.

Isn't there another way? I've called 3 times, no one answers...

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