PayPal Community

adrianriccio · ‎Mar-10-2023

I can not access any settings from the PayPal website. When I click the settings (gear) at the top it loads for a second then shows me a white screen that says "We're sorry we're unable to process your request. Please try again later." Ive done everything support said, clear history, cookies and cashes, try a different browser, dont use any vpn, nothing worked. Please help!

Arutneva · ‎Mar-23-2023

Has this been resolved for you? I tried three days in a row and still can't access the settings.

Rollinggirl555 · ‎Mar-29-2023

has anyone solved this issue? i also can't access on Account when i tried to click on it but the other works i contacted paypal and they told me to wait for 24 hours, and if it still persists then i need to contact them again (i contacted them thru their twitter acc)

peter383 · ‎Mar-30-2023

I had the same problem starting on March 25. After emailing paypal, I got an email on March 27, saying that this problem had just been brought to their attention. Still does not work as of today, March 30. Workarounds: phone app seems to work. On the Web: If you look at your payment history, and click on "manage...", you get into the settings menu. Some of the choices will allow you to make changes. The "account" menu choice brings up the "try again later" message.

jawzzy · ‎Apr-01-2023

I'm having the same issues. I can't access the gear icon, same error as above; I see I have 3 messages in inbox, but nothing shows up when I click "view Messages" except for an attempt I tried with the PP Assistant, which went NO WHERE!; if I click on any of the "feedback" links, it shows that it was clicked, but NOTHING happens ever for any of them. It says we should be able to go to the Resolution Centre to remove limitations, but the only choices I have when I go there is for past purchases, nothing else. It started with me having to confirm my phone number around the 25th as well, but at that time, it wouldn't work. Called an agent, who said my account wasn't completed for it's verification (been a member since 2002), and that I needed to upload to her a copy of my driver's license, but when we tried using the page she sent me to, it kept getting "this URL doesn't exist" message and it wouldn't work. She said she'd look more into it and contact me. I got a new message in my inbox, BUT I CAN'T READ IT!!!! Called back yesterday, and my account is now verified, nothing shows on their end as an issue, and I know it's not my end (tried 2 different computers and 2 different browsers with all cookies cleared). She said like above, that she did a reset on my account and to give it 24hrs. BUT she did also say that there appears to be an issue with their system right now and they're working on it.

Has anyone else found a fix or been fixed yet?

jawzzy · ‎Apr-02-2023

I installed the PP app today to my phone to see what's what there, and with the app I can access the info the gear icon would provide me here on the website, and the messages, but I still only see the one I created with the PP assistant, although on the app, there's no red balloon with a "3" in it telling me I have 3 messages to read. So perhaps PP's push for their new app has something to do with **bleep** up the website access!

Rollinggirl555 · ‎Apr-08-2023

seems like the problem hasn't fixed yet until now, it's been two weeks for me

jawzzy · ‎Apr-08-2023

Same here, no changes on mine either! Over 2 weeks as well on my Canadian account, but NO issues with my USA PP account...it works perfectly! Strange!