How I can resolve "Let’s confirm it’s you"

julijan81
New Community Member

Hi,

After long time I wasn't able to log in to my account due to 
"Let’s confirm it’s you" page.

 

I get number sent to my phone but the problem is that this phone number is no longer in use. I can't get in to my account to change it and there is no way to change that page to something else either.

 

How can I get in to my account?


Thank you.

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@julijan81 

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.




Advice is voluntary.
Kudos / Solution appreciated.
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