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Cant get a reply on phone, won’t accept my login to email (but WILL accept my login when I want to make a payment). Any ideas? Made a payment using PayPal over a month ago, no goods received, no response from seller…. PayPal seem to be just as impossible to reach. If anyone has an email address or a complaints address that works, would be hugely grateful. Thank you
How do I open a dispute with a seller when a purchase goes wrong?
You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).
By opening a dispute, you can communicate directly with your seller to work out a problem transaction.
If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.
These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.
To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute
Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.
If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.
Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.
Thanks for your response. The problem have is that I can never log into the PayPal site to contact them…. Can log in to pay or into this forum no problem, but they tell me that they cannot verify my login when I try to make contact - it’s pretty appalling customer service that they make it so hard to get in touch. I will just contact my credit card company to sort out a refund and will try very hard not to ever have to use PayPal again. Really do appreciate you taking the time to try to help. Thank you
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