Customer support

Lionell96
Contributor
Contributor

Hello. I've tried to contact paypal through phone but they always hang up so i try to contact them via email but the automated bot always shows up. When he asks me if he could have helped me i choose "no, i need more help" and then it automatically closes the conversation and won't let me contact customer support in any way possible. What do i have to do now? Thanks

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1,184 REPLIES 1,184

kernowlass
Esteemed Advisor
Esteemed Advisor

@Tomwall79 

 

If we can't help then..........


Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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rpmworld
Contributor
Contributor

good advise but  a joke  when so many account holders carnt find a basic support  telephone number , real staff live online chat , a customer support  email address

and  best option is  facebook or twitter  which for  me  dont use  these spy on services .

and paypal request all our info for secuirty reasons if they were a  new company they would look so dodgy right now.

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-louis-
Contributor
Contributor
Is it even possible for anyone to get an actual response or do they just send out automated emails with unhelpful information
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Julietmylady234
Contributor
Contributor
Cannot call customer service anymore and talk to a human being. Message center sucks. They take forever to get back to you
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Julietmylady234 

 

We may have helped but however your options are.........


Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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Yolence
New Community Member
How do you guys get in contact with the customer service. I called 11 times and emailed them. What are the next steps
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Sigurd33
Contributor
Contributor

Unfortunately your only option is to keep calling their so-called support number. It took me 30 attempts before I got to speak to an agent. PayPal does not reply to emails.

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Jcray
New Community Member
How can I get to speak with an agent/ representative. This texting back and forth isn’t working for me. Does anyone else feel that avoidance is done purposely. While the rest of the country is back at work PayPal is shutting down anything to help its people take care of any issues.
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Jcray 

 

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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RENESEOUL
New Community Member

I NEED TO HAVE A CALL FROM PAYPAL COSTUMER SERVICE URGENT

 

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