Contacts sync limit?

Carlossanta
New Community Member
Hey there I have thousands of contacts on phone. However when I sync them to my paypal, I can only see 12 of them with paypal profiles in the app. How is that possible that I get only 12 out of thousands? Thanks!
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1 REPLY 1

PayPal_Olivia
Moderator
Moderator

Hi @Carlossanta

 

Thank you for your post and welcome to the Community Forum! I can understand the frustration with syncing your contacts and only seeing a few of them. I'll be happy to help!

 

I believe that the system only shows a few initially, but if you begin typing the name, username, email, or phone number (whichever is listed in the contact information that was synced), you should see them pop up. Can you test that? The difference in this case would be that they would not pop up if they were not synced.

 

Please let me know what you find!

 

Olivia

 

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