Changed phone number without updating the account, problems to access

u292tl
New Community Member

Hi I didn’t login for a long time so now my phone number is different than the one on my account. How can I access again my account as the PSD2 Strong Customer Authentication regulation is avoiding to access it?

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@u292tl 

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.




Advice is voluntary.
Kudos / Solution appreciated.
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