Cant login in with mobile but desktop is ok

[Stezza]

Hi folks.
I have an issue where I can log in to my account fine on desktop but mobile app is telling me my login is incorrect when it isnt.
I do have 2 authentication switched on for account, would this be an issue on mobile?

Thanks for any help
S

[prathik5059 · Accepted solution]

Hello, @Stezza 

Thank you for your post and welcome to our Community Help Forum!

I am sorry to hear that you're not able to login using mobile app. I would request you to check with your service provider, if you're able to receive the code. If still you're not able to login please try to reinstall the app. I hope information helps.  

I hope this helps!

Prathik5059

[Stezza]

Yes uninstalling and waiting 24 hours did it thanks.