Cannot log in to pay pal

Kuharkate22
New Community Member
Hey guys, I cannot log in to pay pal anymore because they cannot prove my identity but pass , Face ID , mail are ok. Maybe it’s because I logged in from a new phone and changed number?
Login to Me Too
1 REPLY 1

Gane26
PayPal Employee
PayPal Employee

Hi @Kuharkate22 

 

Welcome to the PayPal community!

 

I am sorry to hear that you are unable to log in to your account. In this case, contacting our PayPal customer support directly is the best way to fix this problem. You can find the contact information from this link.

 

Thank you 

Gane26

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.