Can't change phone, or add a new phone no

devwick
Contributor
Contributor

But I can't change, update or add a new phone no. I get this error.

When I log into paypal account, paypal ask me to update the personal information including phone no. But i get this error when im trying to update. I tried couple of times.

Capture.PNG

Login to Me Too
2 REPLIES 2

Harsha4
PayPal Employee
PayPal Employee

Hi @devwick 

 

I understand your concern about logging into PayPal account. I recommend clearing your cache and cookies on your device before attempting to login and then try. If you're still having problems, please contact us through phone by choosing "Help and Contact" at the bottom of the page. So that the appropriate team can further assist you with this.

 

Thank you

Harsha 

Login to Me Too

kernowlass
Esteemed Advisor
Esteemed Advisor

@devwick 

 

Are you trying to add a Sri Lankan phone number to a Malaysian paypal account or have you not clicked on it to scroll down to Malaysia yet?


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.