An internal service error has occurred

[LaceyBerry]

Error when adding an additional email address .Error An internal service error has occurred . I can't change my primary email address or add a secondary one . What is the problem? 

[kernowlass]

@LaceyBerry 

Go and click on the profile tab (icon next to log out) > click on the + and add another/new email address first > verify it > go back and click on update and tick the box underneath that says make primary > then you should get the remove option by the old now no longer primary email. You can remove that one or leave it on as you can have up to 8 email addresses on the one paypal account.

[LaceyBerry]

The problem is that I have an error and I can't add additional mail

[kernowlass]

@LaceyBerry 

This sometimes happens if there was an account under that name / email address already ie it was already linked to another paypal account? 

[LaceyBerry]

No, the error is related to any random address of the address. Wobbsche this is not an understandable situation

[PayPal_RebeccaN]

Hey @LaceyBerry, 

Thank you for your post and welcome back to the PayPal Community Forum! 

I understand you are having issues updating the email address on your account. I can see you have ensured this is not added to any other PayPal accounts and have tried the tips offered by @kernowlass (thanks @kernowlass! 🙂 ). 

As you are still experiencing an error, you may need to contact customer service to have this reviewed and to have your email address updated. To contact our customer service team, click 'Help' or 'Contact' at the bottom of any PayPal Webpage. 

You can also contact us via Facebook PM's or Twitter DM's. 
For Facebook: https://www.facebook.com/PayPal
For Twitter: @AskPayPal

I hope this helps, have a nice day! 
Rebecca 
If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

[LaceyBerry]

I applied to https://www.facebook.com there's nothing they can't solve. they ask you to call. But I have problems with speech because of my illness

[PayPal_RebeccaN]

Thank you for your response @LaceyBerry, 

I am sorry to hear this and I appreciate this must be concerning. I can see from your PayPal Community profile that you are in the US. 

Please follow this link: Contact Us (paypal.com) and select the option to 'Message Us', this may be the best avenue to contact our customer service for you! 

Thanks again, 

Rebecca 🙂 

[LaceyBerry]

I understand that I can't expect any help from you! You 're not helping at all . The worst tech support I've ever seen