Account confirmation with no phone number??

Klsmi1978
New Community Member

PayPal have prompted me to change my password by email. I have done this but now when I try to sign in there is a second security check. PayPal want to confirm my identity by texting or calling me on an old phone number which I no longer have. I have tried to get round this but can not find any options to confirm my identity another way and can not sign in to change my phone number???

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Klsmi1978

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.





Advice is voluntary.
Kudos / Solution appreciated.
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