Account can't be closed

[sruddy]

I called to close my account and was told I would be sent a check for my balance. A week later I see my account is still open. I tried then to close myself online and I get a message Account Can't Be Closed. I have no open cases and PPCredit has been closed as well. Robot chat can't help ether. So I have called and used chat with no results. What options do I have left?

[kernowlass]

@sruddy 

All you can do is persist, if customer services can't help you then there is nothing anyone on here can suggest unfortunately.

[dileepan]

Thank you for your post and welcome to PayPal community. I am sorry to hear that you are unable to login to your account.  Have you tried to login by resetting the password? Here is how you an reset the password. If you are still unable to login, please contact our support team.  You will find our contact details by clicking Help & Contact at the bottom of any PayPal page. You can also reach us on Facebook www.Facebook.com/PayPal or on Twitter @AskPayPal.

If you are facing issues logging in via PayPal App, please check your internet connection, try closing the backgrounds Apps, and enable the location in your device. If you are still facing the same issues, please uninstall and re-install the PayPal App. Meanwhile, you can also try logging in through the PayPal website.

I'm sorry to hear that you are facing issues withdrawing funds to your bank account. I would suggest you try withdrawing from a different device, preferably a laptop or desktop, and switch browsers. If it still doesn't work, check if you have any limitations on your account. If you do have limitations, here is how to remove limitations. 

If you don't see any limitations and still facing issues withdrawing funds, I'd recommend reaching out to our Customer Support teams by clicking "Help & Contact" at the bottom of any PayPal page for further assistance.

[kernowlass]

@dileepan 

They didn't say they could not log in, they said they could not close their paypal account.

They want a cheque sent and the account to be closed.

[1rought]

sorry but i have been trying all week ....they wont close my account unless I send them my banking into and picture ID..

which i did . .and still wont let me.     they are doing this to everyone..

[Jumpinalake]

I've been trying to close my account for over a week and paypal will not let me close my account either. It feels like I'm being held hostage by this company.

[1rought]

they wont let me either . they are very evil and corrupted