PayPal Community

Hi susu29, I am sorry to know that you are facing an issue while closing your account. Please be informed you cannot close your account, if you have any open disputes, limitations or pending transactions or subscription is active. I recommend you to go through with this link on how to close your account. Please refer this link to close your account . If you face any issues closing your account you can contact our phone support, you can find contact details by clicking Help & Contact at the bottom of any PayPal page. You can also reach us on Facebook www.Facebook.com/PayPal or on Twitter @AskPayPal.  ... View more

Thank you for your post and welcome to PayPal community. I am sorry to hear that you are unable to login to your account.  Have you tried to login by resetting the password? Here is how you an reset the password. If you are still unable to login, please contact our support team.  You will find our contact details by clicking Help & Contact at the bottom of any PayPal page. You can also reach us on Facebook www.Facebook.com/PayPal or on Twitter @AskPayPal.   If you are facing issues logging in via PayPal App, please check your internet connection, try closing the backgrounds Apps, and enable the location in your device. If you are still facing the same issues, please uninstall and re-install the PayPal App. Meanwhile, you can also try logging in through the PayPal website.   I'm sorry to hear that you are facing issues withdrawing funds to your bank account. I would suggest you try withdrawing from a different device, preferably a laptop or desktop, and switch browsers. If it still doesn't work, check if you have any limitations on your account. If you do have limitations, here is how to remove limitations.  If you don't see any limitations and still facing issues withdrawing funds, I'd recommend reaching out to our Customer Support teams by clicking "Help & Contact" at the bottom of any PayPal page for further assistance. ... View more

Hi Simonward.  Greetings for the day! It is not advised to have PayPal account in different countries. Your PayPal account should be open in your country of residence. I would like to inform PayPal account is country specific. The laws applicable to PayPal accounts differ by country.  regards,  Dileepan. ... View more

Hi Germar87! Greetings for the day! I am sorry to know that you funds are on hold.  Delaying funds availability is a common industry practice we implement to help ensure the secure use of PayPal by both buyers and sellers. For more information on payment holds and how you can get your money sooner, please visit: link.    If the order is delivered, you can ask the buyer to confirm the receipt so that the funds are released immediately for you: click here to confirm the receipt.  Feel free to reach out to us if you need any help. regards, Dileepan. ... View more

Hi Stefan127212!  Greetings for the day!  I am sorry to know that you are unable to login to your account, it's best to give us a call as we need to verify your account ownership. You can locate the Support phone number by clicking on the "Help & Contact" link at the bottom of our website and then choosing the "Password and account access" issue.  Please feel free to contact us with the name of your country where your account is registered to help you with the support team number.  regards,  Dileepan. ... View more

Hi karen_pnp, Greetings for the day! I am sorry to know that you are thinking to close your account with us. Please reconsider! If there's a chance that you might want to use PayPal in the future, it's a good idea to keep your account open. There's no fee to keep your account open. If you want to close your account, refer the link to close your account.  regards,  Dileepan. ... View more

Hi Hzenrock, Greetings for the day! It looks like you are unable to contact the seller from the seller's site. I recommend you to file a dispute, you can open a dispute within 180 days of the payment date. Here’s how: Go to your Resolution Center and click Report a Problem. Select the payment and click Continue.   Select the reason for your dispute, such as: I didn’t receive the item I purchased The product or service is not as described I have a billing issue Please be inform the Resolution Center is only accessible on a web browser, not on the PayPal app. You can’t open a dispute for payments sent as “Family and Friends.” You can send a personal payment to reimburse a friend for dinner or to collect money for a gift etc. The Purchase Protection program doesn’t apply to personal payments. regards,  Dileepan. ... View more

Hi Lazar449,  Greetings for the day! It looks like you haven't received the money which you have transferred to your Bank. Once the transfer shows up in the "Complete" status on your Activity page, here’s where and how long you can expect to receive the money. It may take up to 1 week for your bank to notify us if they have problem processing your transfer. We'll email you if we receive any information from your bank. regards,  Dileepan. ... View more

Hi Queenin,  Greeting for the day! I understand your concern about the payment being on hold. Delaying funds availability is a common practice we implement to help ensure secure use of PayPal by both buyers and sellers. For more information on payment holds and how you can get your money sooner, please visit the link to release the money. Please feel free to contact us if you need further help.  regards,  Dileepan. ... View more

Hi yukihara, Greetings for the day! It looks like you are facing trouble linking your Bank account. I recommend you try adding the Bank after some time. Please not worry about this, refer to the link to the reasons as to why you are facing this issue. Feel free to contact us if you need further help. regard, Dileepan. ... View more