verifying bank account - o1p deposit nonsense

[sewlady]

am desperately trying to 'verify' my account. Have used Paypal for years with no problems, but as have recently rec'd a largish payment which I would like to transfer, I can't until I 'verify'. All well and good, but there is NO, repeat NO 4-DIGIT CODE next to the deposit into said account. So how am I supposed to access my own money and what exactly do I do about the 'CODE'.

help, please, I really need to resolve this. Thanks to you all in advance

Sewlady

[kernowlass]

Sometimes the code does not show on mini statements or online statements. Go into your bank or check the paper statement.

[sewlady]

thank you for your reply, kernowlass. However, this current account only sends an 'official' paper statement about once a year as everything is done online; if I go to the branch, they can't access it; I will try downloading a paper statement, but usually that duplicates exactly what is on the 'online'' statement. So am I totally up the creek without a paddle?

[kernowlass]

The bank will still be able to tell you the code.

[SailorReturn]

I'm having the same problem - no 4 digit code showing in on line statement. Phoned Bank, they could could not find one either. What now? I've removed bank details once, re-entered them, but still no joy

[sewlady]

Thank you again, kernowlass. However, I have emailed my bank - obviously waiting for reply as w/end - but have also in the interim, managed to obtain 'official' statement. This, as I suspected, shows absolutely NO 4-digit code, so I am doubtful as to whether the bank physically holds hidden stashes of secret information regarding my account, to which they have access and I don't. I am willing to make the trek to bank tomorrow and enquire, but assuming that they will not be able to help, what exactly am I supposed to do to access what is, after all, my OWN money; PayPal surely cannot wash their hands of this - being tantamount to theft/fraud of my funds? Forgive me, I mean no particular disrespect at this precise moment, but am becoming deeply troubled, and my partner is beginning to wonder about legal action.

[kernowlass]

Why don't you give paypal a call. You can then ask why you are having to re-verify and also ask them to re-send the code as the last one didn't work?

Contact us bottom of paypal pages > put in account probs and use the call us option on the left > when you get through don't select any options just hang on till you get an agent.

Then another tip. Before i became a seller and added a bank account to my paypal account i received a payment from someone that i couldn't access.

So as i have a mate with a paypal account (with a bank account linked), I sent her the payment from my balance via send money > PERSONAL TAB > GIFT PAYMENT > (so no fee charged), and she then transfered it to her bank account and gave me the cash.

May be an option you can consider till you have sorted things.

[Firesquirter]

Hi, 

    Seems to be a common problem as i'm having the same trouble, no 4 digit number and when you call Paypal all you get to speak to is a automated answering service that seems to be hard of hearing when replying to options !!

[sewlady]

kernowlass, thank you yet again for your kind thoughts.

To update you all - PANIC OVER - but what a nightmare.

As I thought, my branch could not help me, so I girded my loins metaphorically and hit the 'phone. The young woman who dealt with me knew all about this problem with Paypal - it is apparently v common. However, the 'code' was nowhere easily or obviously to hand and she had to raise a query with the 'electronic receiving' dept to check all credits (presumably for the entire bank dept for that day) in order to find the information. Which worked and I have transferred my money. So my advice to everyone with this problem is that the bank does have it, but it is not necessarily visible to either you, or to front-line staff - which seems unnecessarily complex to me, as I assume not all bank staff will be as willing to make life difficult for the back office.