Unable to show proof of indentity to lift limits

Emobe
Contributor
Contributor

I am trying to lift my account limits of 2500 per year but when I try to send proof of ID, I just get a message saying "Something seems to have gone wrong We’re experiencing some technical difficulties. Please try again later." Is there anything else I am able to do?

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Emobe
Contributor
Contributor

I got it fixed, if you call them they'll send you to another link to upload proof of address + identity. They'll then verify it for you there and then if you ring them back when they've been uploaded

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7 REPLIES 7

kathrynbaxter
New Community Member

I'm having the same problem. Incredibly frustrating! Ive tried saving files in all different formats but it doesnt matter what i do it always gives me the same message.

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Emobe
Contributor
Contributor

turns out plenty of people have been having this issue for months. great developers... I'm going to ring them and see what's up

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Solved

Emobe
Contributor
Contributor

I got it fixed, if you call them they'll send you to another link to upload proof of address + identity. They'll then verify it for you there and then if you ring them back when they've been uploaded

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vandel
New Community Member

well.. they tell me that some one hacked into my paypal account and tried to buy stuff using my bank account. so NOW they want my photo ID and my full bank account number with name and address.. I went thru h&ll trying to upload it to them. first called them and asked why did you put a hold on my account.. after telling me because some one from outside of the USA tried to buy something using my accound.. how is that possible I asked... they tell they are not sure how. or who! Rep wanted me to take a picture using my cell phone, then send it to my email address, then send it to them,,, needing both my drivers license and full bank account info. It didnt work, so then tells me to fax it to them, then wait a few days for them to review... or use paypal website and up load pics of my personal info... i have gone thru freakin hoops to get this resolved with NO help from the paypal rep!

And trying to do all on the paypal website.. SUCKS BIG TIME!  Nothing works! You put the info in.. and it comes up well we cant process it right now, try again later.. try again later.. try again later. I just wanted to CLOSE my paypal account but will not let me do that even.. well after I MAYBE ever get this resolved... I will close it for good... paypal resolution center is run by a bunch of morons! THIS IS PAYPALS FAULT IN THE FIRST PLACE.. they let some one HACK into my account, now I am paying for it!

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olasoul
Contributor
Contributor

Hello,

 

 

Do you know how long it takes for the documents to be reviewed and the limit lifted? I am experiencing the same issue and I have done exactly what you did. Need know how long I have to wait, cause this account limit is causing me an inconvieniece. Really wished I never used their service to withdraw funds.....

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mindaugas11
Contributor
Contributor

Hi , I have same problem with update my id and adrress.

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Bob_bgg
Contributor
Contributor

^ Same. Multiple bugs shown (three bugs noticed already: 2 wouldn't let me upload anything...and one - uploading via not-the-right option returns file with wrong description??). Oh and: good luck trying to get them to reply to your emails! ...

 

 

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