Unable to resolve my identity verification

[jay93]

Can't resolve the confirm identity notification on my account. Tried on mobile and pc to resolve this, each time I click on the 'resolve' button it just refreshes the page. My account is practically useless because of this.

[kernowlass]

@jay93

You need to contact customer services directly with this as no one here can help you >>

Click on the words "Contact" at the bottom of your paypal account summary page and use the phone option (if there is one in the country you are in) > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).

When you get through don't select any options just hang on till you get transfered to an agent or say the word "agent".



OR have you considered contacting Customer Service via Facebook or Twitter?

You can send them a personal message from their facebook or twitter pages.

It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.