Proof of identity and address

[Yaj]

I have proof of identity but I have no proof of address I live with my parents so receive no bills in my name so what do I do?

[PayPal_Anna]

Hi Yaj,

Thank you for posting and welcome to the Community Forum!

Don’t worry, if you don’t receive any bills you can still upload a front page photocopy of your recent bank statement or any government issued document which has been issued on a letterhead paper, has date of issue, your name and address.

Hope it helps 🙂

Anna

[RamtinEric]

Where do you upload documents? I'm struggling to find an answer to this.

[Phil2015]

Hi

I have been asked to provide identification , I managed to uplaod proof of residence but when I try to upload my passport copy , its failing to upload.

Is there any other way I can send the passport copy?

Thank you

[PayPal_DavidR]

Hi Phil2015,

Welcome to the PayPal Community. Is it possible the file you are sending is too large? Can you try lowing the picture quality on the device you are using or try using a different browser? If this fails you can always fax the information. This number would be on the email which you would have received when you were asked for the information.

-David R

[Robain]

If your proof of ID document is submitted, and then rejected, they ask you to re-submit, but their system does not allow you to re-submit. When you go to the link to submit, it just says thank you for submitting (as it does not know your document was rejected) and does not allow you to re-submit. You can email the support desk as much as you want, they ae not capable of understanding this problem, and just copy and paste responses to you telling you to go to the submit page and submit your documents. They eventually just ignore you... so I have an account I can't use that is receiving subscriptions from my customers, but I am not able to access the funds..  Is there any way to contact real people that are capable of at least trying to understand this?